Our Policies
Our policies and documents form the administrative backbone of our charity and especially for the protection of children and also any volunteers.
Standard Policies
Some of our standard policies are below:
Reserve Policy
The Trust has a reserve policy which is to provide sufficient capital to continue its grant-making programme and support future expenditure plans, and also to build up its unrestricted reserve to manage against unforeseen circumstances such as economic uncertainty. The Trustees believe that the unrestricted reserves should be maintained at a minimum of £50,000, and this policy is reviewed quarterly.
Zero tolerance policy
The Charity enforces a Zero Tolerance strategy for abuse against trustees, staff members and beneficiaries. All personnel have a right to care for children and carry out their duties without fear of being attacked or abused. Nobody should be required or feel obliged to deal with any person either face to face, over the phone or in correspondence, who is exhibiting threatening, abusive or violent behaviour. In any of these circumstances he or she has the right to refuse to deal with that person and should refer him or her to their immediate supervisor.
To successfully provide our services, a mutual respect between all the staff and beneficiaries and volunteers has to be in place. All of our staff aim to be polite, helpful, and sensitive to individual needs and circumstances. They would respectfully remind volunteers that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time, and to respect the manner in which those situations are handled.
Threatening behaviour is defined as, but not limited to, threats of violence to members of staff or any other person which is, for example; sexist, racist or homophobic; including intimidating tone and language, swearing and/or aggressive body language. Using bad language or swearing at children or staff is unacceptable as is physical violence towards any member of staff or other children within the setting, such as pushing or shoving. Racial abuse and sexual harassment will not be tolerated within any of our settings. It is forbidden to drink alcohol, smoke or use any form of drugs in or around children at any time.
Persistent or unrealistic demands that cause stress to staff will not be accepted and we ask you to treat our staff and beneficiaries courteously at all times.
Privacy Policy
When you donate to Moving Mountains or volunteer with us you will be asked to provide personal information, including title, first name, last name, address, social media handles and email address. Information is stored on this website and is only accessible via a password protected login.
Moving Mountains does not have access to your credit/debit card details, this information is held by our payments processor, which is either Virgin Giving or Justgiving.
The data we keep is only to allow us to send you information about the work of the charity or your role as a volunteer and/or donor. Only necessary data is shared with our partner NGOs in Kenya and Nepal, that being information which is absolutely relevant.
If you would like to know what information we hold about you or how your data has been processed, you have the right under the GDPR to submit a Subject Access Request by emailing or calling us.